Frequently Asked Questions (FAQ)

How long does delivery take?

Most orders are delivered within 7–20 business days after dispatch.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number on our tracking page.

Where do your products come from?

We work with trusted international suppliers and fulfilment partners to provide high-quality products at competitive prices.

Can I change or cancel my order?

Orders may be changed or cancelled within 12 hours of purchase. After this period, processing may already have begun.

What if I receive a damaged item?

Please contact us within 7 days of delivery and provide photos of the issue. We will review your case and provide an appropriate solution.

Do you offer refunds?

Yes. Please refer to our Returns & Refunds Policy for complete details.

Which payment methods do you accept?

We accept major credit cards, debit cards, PayPal, Shopify Payments, and other secure payment methods available during checkout.

Is my payment information secure?

Yes. All payments are processed through encrypted and secure payment gateways.

How can I contact customer support?

You can contact us anytime at: support@luxttyer.co

How quickly do you respond?

Our support team aims to respond within 24–48 business hours.