Returns & Refunds Policy
Last Updated: June 2026
Return Eligibility
Customer satisfaction is important to us.
If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
To qualify for a return, products must:
- Be unused
- Be in original condition
- Be returned in original packaging
- Show no signs of wear, damage, or misuse
Returns sent without prior approval may not be accepted.
Return Request Procedure
Before returning an item, customers must contact our support team.
Please include:
- Full name
- Order number
- Reason for return
- Photos if applicable
Our team will provide return instructions and the appropriate return address.
Return Shipping Costs
Unless an item arrives damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service for all returns.
Refund Process
Once the returned item is received and inspected, we will notify you regarding approval or rejection of the refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Bank processing times may vary depending on the payment provider.
Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 7 days of delivery.
Include:
- Order number
- Description of the issue
- Photos or videos showing the defect
After verification, we will provide a replacement, partial refund, or full refund when appropriate.
Exchanges
At this time, Luxttyer does not offer direct product exchanges.
Customers wishing to obtain a different item should complete a return and place a new order.
Non-Returnable Items
The following items may not be eligible for return:
- Personalised products
- Gift cards
- Products showing signs of use
- Items returned outside the return period
Contact Information
Website: www.luxttyer.co
Email: support@luxttyer.co
Location: London, United Kingdom